Below you can find our most frequently asked questions regarding technical questions and warranty/claim questions for your recently purchased tires. You can always contact us directly to answer any question you may have.
There are multiple factors that go into an individual tire’s PSI. A tire’s PSI goes by the weight of the vehicle. Inside the driver’s side door panel, there is usually a placard with the weight and recommended PSI for daily driving.
If there’s no sticker on the door, you can usually find the specs in the owner’s manual. Most passenger cars will recommend 32 to 35 psi in the tires when they’re cold. The reason you check them cold is that as tires roll along the road, friction between them and the road generates heat, increasing tire pressure. Light trucks and commercial vehicles will be different.
If you are off roading, generally, for most off road vehicles 15-20 PSI is a good starting point compared to 35 PSI +/- found on most stock tires. For very soft sand – such as dune running – 10 PSI may be optimal but at tire pressures that low, you are risking the tire coming off the bead.
For specific PSI ratings, please inquire within.
Contact your retailer to file a claim, if they are not our direct distributor, they will need to contact their wholesaler to get the claim filed. API cannot accept claims from a 3rd party.
You can email OEclaims@apitire.com for the claim form. A claim can only be filed if you are the original owner, and they are the original tires. Warranty does not apply to used trailers and can only file a claim for which you are experiencing the issue.
You may file a claim at any authorized dealer.
You can contact your retailer, or go to APITIRE.com, chose your brand and the brochure provided will give you the necessary information you are inquiring about.
Depending on the type of claim and when all the information is received, it can take up to a week to a month. This varies case by case. If you need to follow up on your claim your best point of contact will be with who filed your claim.
Contact your distributor rep and they will provide you with the steps to file a claim.
If you are not filing a claim with your insurance company, please submit your contact information on our contact page and a representative with email you the documents and procedures you need to proceed.